Service Standards
Framework (CAF)Putting the customer at the heart of what we do
When you contact Walsall Council, we will make sure you receive friendly, reliable and excellent customer care. Our standards apply to everyone working for us. This includes all staff and elected members, and all services we provide or that are provided for us.
Departmental Service Standards
Business
Children and young people
- Common Assessment Framework -CAF (PDF 104KB)
- Children's Residential (PDF 104KB)
- Children's Services - Statutory Complaints (PDF 101KB)
- Fostering and Adoption (PDF 41KB)
- Looked After Children (PDF 40KB)
- Performance and Outcomes (PDF 101KB)
- Review and Child Protection Unit (PDF 41KB)
- Transition and leaving care (PDF 41KB)
- Vulnerable children - Initial response team (PDF 41KB)
- Vulnerable children - Safeguarding and family support(PDF 104KB)
- Youth Offending Service (PDF 40KB)
- Youth Service (PDF 40KB)
Community and living
Council and democracy
- Electoral Services (PDF 114KB)
- First Stop Shop (PDF 102KB)
- First Stop Express(PDF 103KB)
- Freedom of Information (PDF 101KB)
- Revenues Service (PDF 40KB)
- Tell Us-Making complaints, compliments about council services (PDF 101KB)
- Web Team (PDF 41KB)
Education
Environment
- Building Control (PDF 113KB)
- Bulky Collections (PDF 204KB)
- Bridge maintenance service (PDF 110KB)
- Development Control (PDF 91KB)
- Development Team (PDF 120KB)
- Disinfestation team (PDF 104KB)
- Domestic Refuse Collection (PDF 206KB)
- Economic Regeneration (PDF 39KB)
- Fly Posting Removal (PDF 202KB)
- Garden Waste Collection (PDF 205KB)
- Geotechnics (PDF 107KB)
- Gold Standard (PDF 201KB)
- Grounds Maintenance (PDF 202KB)
- High Hedges (PDF 106KB)
- Kerbside Recycling (PDF 205KB)
- Landscape Design Team (PDF 127KB)
- Land Charges and Search Team (PDF 89KB)
- Natural Environment(PDF 60KB)
- Pollution Control (PDF 130KB)
- Private Residential and Industrial developments(PDF 104KB)
- Property Services (PDF 97KB)
- Public Health Team (PDF 41KB)
- Public Health Noise Service Standard (PDF 43KB)
- Public Health Dog Warden Service Standard (PDF 40KB)
- Public Lighting (PDF 101KB)
- Regeneration - Project Delivery Team (PDF 129KB)
- Street Cleansing (PDF 202KB)
- Town Centre Management (PDF 97KB)
Leisure and culture
- Arts and Events (PDF 35KB)
- Creative development team (PDF 38KB)
- Green Spaces (PDF 101KB)
- Leisure and Culture (PDF 41KB)
- Library Services (PDF 100KB)
- Local History Centre (PDF 39KB)
- Marketing and development (PDF 111KB)
- Sports and Leisure Management (PDF 101KB)
- Sports Development (PDF 261KB)
- The New Art Gallery (PDF 259KB)
- Museum Services (PDF 39KB)
Policing and public safety
Social care and health
- Adult Social Care - Statutory Complaints(PDF 101KB)
- Housing Standards and Improvements (PDF 35KB)
- Housing Strategy and Partnership (PDF 35KB)
- Mental Health Service (PDF 42KB)
- Older People's Services (PDF 107KB)
- Parent Partnership (PDF 305KB)
- Performance and Outcomes - SC&I (PDF 110KB)
- Supporting People (PDF 38KB)
Transport and streets
- Abandoned Vehicles (PDF 204KB)
- Engineering and Transportation (PDF 106KB)
- Major Projects and Minor Improvements(PDF 105KB)
- Parking (PDF 125KB)
- Roadwork management (PDF 128KB)
- Road marking service (PDF 124KB)
- Transportation service standards (PDF 104KB)
- Transportation and forward planning (PDF 100KB)
- Urban Traffic Control (PDF 108KB)
- Winter Services(PDF 121KB)
This page was last updated on 03 July 2009