Jobshop comments, compliments and complaints
If you wish to make a comment, compliment or complaint about Walsall Council’s Recruitment Services, you may do so:
- by telephoning the Strategic Recruitment Team. Contact Mrs Lisa Koc on Walsall (01922) 655740;
- in person at the First Stop Shop;
- by letter to Mrs Lisa Koc, Principal Recruitment Consultant at the address below; or
- by using our Comments, Compliments and Complaints PDF Form (PDF 552KB) and posting it to the address below.
You will be sent a letter of acknowledgement within five working days and in most cases, a full response within 15 working days. If the issue is a complex one, you will be told of any delay and advised when a full reply can be expected.
If you are still not satisfied with the outcome of a complaint then you have the right of appeal. You should, once again, contact the Head of Human Resources and Development within ten working days informing them of your wish to exercise your right of appeal, your complaint will then be re-investigated by different officers from within the council who have had no previous involvement in the process to date and who have no relationship with the service area whom you are lodging your complaint against.
Please note that complaints about other council services should be directed to the service area concerned. Alternatively, if you have been impressed by the council’s Recruitment Services then we would like to hear from you.
Contact us
Strategic Recruitment Team
Walsall Council
3rd Floor, Civic Centre
Darwall Street
Walsall
WS1 1TP
Telephone 01922 655673
Textphone 0845 111 2910
Email recruitment@walsall.gov.uk
This page was last updated on 19 June 2009